Frequently Asked Questions
Everything you need to know about your Club L London order.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking link. You can also track your parcel directly through our 'Track My Order' portal using your order number and email address.
What is your return policy?
We offer a 14-day return window from the date you receive your items. All garments must be returned in their original condition, unworn, with all tags and hygiene seals intact. Please note that return shipping costs may apply depending on your location.
Do you offer international shipping?
Yes, Club L London ships worldwide. We offer various shipping options including Standard and Express delivery to most countries. Exact shipping costs and delivery timeframes will be calculated at checkout based on your destination.
How do I know which size to choose?
To find your perfect fit, please refer to our comprehensive Size Guide located on each product page. Our designs are tailored to be true to size, but we recommend checking specific measurements for our bodycon and corset-style pieces.
Can I amend or cancel my order after it has been placed?
Because we aim to process and ship orders as quickly as possible, we are unable to make any changes or cancellations once an order has been confirmed. Please ensure all details are correct before completing your purchase.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer flexible payment options such as PayPal, Klarna, and Clearpay for a seamless checkout experience.